Frequently Asked Questions

Everything you need to know about shopping with Peppermayo.

How long does shipping take?

We offer Express Shipping globally. For Australian orders, delivery typically takes 1-2 business days. International orders generally arrive within 3-7 business days depending on your location.

What is your return policy?

We accept returns for store credit within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that sale items are final sale unless faulty.

Can I track my order?

Yes! Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package's journey.

Do you offer Buy Now, Pay Later options?

Absolutely. We support Afterpay, Klarna, and Zip Pay, allowing you to shop your favorite looks now and pay for them in easy installments.

How do I find the right size?

Each product page features a specific size guide. Since we stock various brands, we recommend checking the individual measurements or contacting our customer care team for personalized fit advice.

What should I do if my item is faulty?

We aim for perfection, but if you receive a damaged item, please email our support team with your order number and photos of the fault so we can resolve it for you immediately.